To understand how patients may suppress body language
creating a high risk care situation.
To understand the requirement for special scheduling,
highly trained staff, excellent client communication, pre exam cocktails, injectable cocktails, and the right environment for this patient to provide safe care. If all of these 5 points cannot be met - you cannot be safe.
How to objectively assess the case, and compassionately communicate
to the client you and your staff are not able to take on the risk of this case, why no one else may be skilled, and the impact on the pet's health to not be able to receive care.
Sally Foote DVM, CABC-IAABC, LSHC-S, Fear Free Elite
Dr. Sally Foote is a sought-after speaker, consultant, and educator in the animal care industry, with a focus on low-stress veterinary care and reducing staff injury related to animal aggression. She develops and publishes online educational content and offers a range of RACE-approved continuing education courses through her website, www.drsallyjfoote.com. Dr. Foote is the creator of the Puppy Behavior Consultant Certification course and has conducted research on job stress related to bites and near-bite incidents in veterinary medicine, with her findings published in the Journal of the Association of Veterinary Technician Educators. She is a Certified Animal Behavior Consultant (Feline Specialty) through the International Association of Animal Behavior Consultants, and also holds certifications in Low Stress Handling (Silver) and Fear Free. Her areas of expertise include veterinary behavioral medicine, veterinary student debt and education, public speaking, and leadership within both the community and professional spheres.
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