The Art of Telemedicine: Mastering Your Webside Manner

Telemedicine is transforming the way we deliver veterinary care—but without the right communication approach, even the best clinical skills can fall flat in a virtual visit. In this webinar, Dr. Lori Teller explores the concept of “webside manner”—the virtual equivalent of bedside manner—and how it can make or break client trust, satisfaction, and outcomes. You’ll learn how to create a professional virtual environment, build rapport despite a screen, and communicate effectively through both verbal and non-verbal cues. Whether you're conducting video calls, phone consults, or chat-based care, this session offers actionable strategies to elevate your remote interactions and foster stronger veterinarian-client relationships.

Webside Manner is Just as Vital as Bedside Manner

Just like in-person visits, virtual interactions rely heavily on trust, empathy, and clear communication. Emotional care (like warmth and empathy) and cognitive care (like education and expectation-setting) both carry over into telemedicine—and must be intentional for the visit to be effective.

Success Starts Before the Call

Effective virtual visits depend on thoughtful preparation. That means choosing a quiet, well-lit environment, positioning the camera at eye level, and eliminating background noise or distractions. Your environment reflects your professionalism and helps build client confidence.

Communication is More Than Words

From maintaining eye contact and using calm, clear language to mirroring expressions and limiting body movement, non-verbal cues are powerful tools. Verbal communication also requires managing latency, using reflective statements, and ensuring clients fully understand the next steps before closing the visit.

Lori M. Teller DVM, DABVP (canine/feline), CVJ

Serving GuardianVets as Chief Veterinary Officer, Dr. Lori Teller is also a distinguished Clinical Professor of Telehealth at the Texas A&M University College of Veterinary Medicine & Biomedical Sciences, where she has been at the forefront of advancing veterinary telemedicine since 2018. A Diplomate of the American Board of Veterinary Practitioners specializing in canine and feline practice, Dr. Teller combines over three decades of clinical expertise with innovative approaches to veterinary care. In addition to her academic role, Dr. Teller has practiced at the Meyerland Animal Clinic in Houston, Texas, since 1990, providing compassionate care to pets and fostering strong client relationships. She has also been an influential leader in organized veterinary medicine, most recently serving as President of the American Veterinary Medical Association (AVMA) in 2022-2023. Her tenure with the AVMA spans over a decade, including roles as Chair of the Board of Directors and service in the House of Delegates. Dr. Teller’s commitment to advancing the profession extends beyond her clinical and leadership roles. She has served as Chair of the Board of Certification for the American Society of Veterinary Journalists, leveraging her expertise to elevate veterinary journalism standards. Her contributions have been recognized in various capacities, including her service as President of the Texas Veterinary Medical Association in 2010 and the Harris County Veterinary Medial Association as well.. A proud alumna of Texas A&M University, Dr. Teller earned her Doctor of Veterinary Medicine (DVM) degree and has since remained deeply engaged with her alma mater. Her career reflects a passion for veterinary medicine, innovation in telehealth, and unwavering dedication to the betterment of the profession.

Ready to Get Started?

Join us and become a vital part of a company dedicated to improving veterinary care, reducing stress for clinics, and ensuring pets receive the help they need.

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